Experience

Implementation, delivery, and technical leadership.

A career built around software that has to work in production. The roles below describe scope and responsibility rather than numbers, because the useful part of this work is rarely captured by a metric.

PresentCurrent

Senior Technical Implementation Manager / Senior Client Implementation Specialist

Paymentus

Technical implementation and solution delivery for payment and billing software, working directly with clients and across engineering, product, and operations.

Lead technical implementation work for client-facing payment and billing solutions, from requirements through launch and stabilization.
Translate business requirements into technical designs covering application configuration, solution functionality, and data flows.
Work through REST and SOAP integrations, SFTP file exchanges, and identity work involving SSO, JWT, and SAML.
Coordinate user acceptance testing, production launches, and post-launch stabilization with cross-functional teams.
Investigate production issues through root-cause analysis and bring the right people together to resolve them.

FintechImplementationIntegrationsAuthentication

2022 — 2025

Team Lead, Technical Services

Advanced Utility Systems

Led the technical services function for utility software clients, while remaining close to the technical work itself.

Led technical services delivery, coordinating implementation and support work across clients and internal teams.
Supported complex technical troubleshooting and root-cause analysis for customer-facing systems.
Mentored team members and built out shared technical knowledge across the group.
Worked with development, product, and client-facing teams on delivery planning and escalations.

Technical leadershipUtility softwareDelivery

2019 — 2021

Technical Consultant

Advanced Utility Systems

Client-facing technical consulting and implementation for utility billing and customer systems.

Consulted with utility clients on requirements, application configuration, and solution design.
Implemented integrations and data exchanges between utility systems and third-party platforms.
Supported testing, user acceptance testing, and production rollout for customer-facing systems.
Documented solutions and worked directly with clients through each stage of delivery.

ConsultingUtility softwareIntegrations

What it adds up to

I know how to get a complex system across the line.

Requirements, integrations, authentication, testing, launch, and the first weeks of production. The technical work and the coordination around it are the same job.

Technical capabilities Projects